Ryanair passengers complain of being stranded across Europe during 24hour strikes

Ryanair pilots on strike at Dublin AirportCredit:Aoife Moore/ PA One of these was Lara Cohen, who had her holiday disrupted by the delays, and claims she was left on a hot, grounded plane for two hours without water.She told The Telegraph that she was supposed to be on a morning flight on Friday from Stansted to Nuremburg – but strikes meant this was changed to 7.30pm. This flight was then delayed, she claimed, with the gate not opening until 9. Another customer claimed she would miss work meetings and a doctor’s appointment due to a cancelled flight. She wrote: “Many thanks to @Ryanair for cancelling my flight home + ensuring all of the de-stressing I have done on this trip is cancelled out in an instant.”Emily Dutton, 27, told the BBC that she was going to have to miss her friend’s wedding in Gothenburg because of the strikes.She said she was due to fly from Stansted Airport for the “once in a lifetime” chance to see her close friend get married – but her flight was cancelled and she was told there were no available flights that day.Ms Dutton claimed: “”I spent about four hours [yesterday] calling them and trying to find my own travel options to see how to get to Sweden. Ryanair pilots strike at Dublin Airport in the fifth strike day against the airline amid a row over pay and conditions Ryanair passengers claimed they faced chaos during a 24-hour strike which left British travellers stranded across Europe.Many complained they had missed weddings or lost over a day of their holiday thanks to flights being cancelled, with waiting times of up to 10 hours in airports.Once they managed to get to their destinations, airports faced a backlog of passengers, some of whom claimed they had to wait hours to pick up their luggage and get through immigration and security.Staff in Ireland, Germany, Sweden, Belgium and the Netherlands are staging a 24-hour walkout over pay and conditions.The airline said 396 flights have been cancelled as a result, forcing passengers who planned to travel on Friday to rebook or take different routes. Ryanair planes have a capacity of 189, meaning more than 74,000 passengers could be affected. Want the best of The Telegraph direct to your email and WhatsApp? Sign up to our free twice-daily  Front Page newsletter and new  audio briefings. Ms Cohen said: “We then sat on the HOTTEST plane for two hours – many of us escaped and stood on the stairs. They would not give us any water or let the majority of people off the plane. By 11/11.30ish they cancelled the flight completely.”Kristie Rigby claimed her close friends will not be able to make it to her wedding because of the delays. She tweeted: “No thanks to @Ryanair 3 of my most amazing friends won’t be making it to my Wedding in Gothenburg this Saturday.”Ms Rigby alleged their flight had been cancelled – and that they could not afford to re-book with another airline.Nico Ferreres tweeted a video of dozens of frustrated passengers lying on luggage carousels, waiting for their bags.He wrote: “Hi @Ryanair @RyanairFlights @Ryanair_ES @ryanair Can you explain all of us (people from 7 DIFFERENT FLIGHTS) why, after a + 2 HOUR DELAY, we have been waiting for ANOTHER 1h30 for our luggage? At 2am? Are you serious?” A Ryanair spokesperson commented; “This flight from London Stansted to Nuremburg (9 Aug) was initially delayed due to handling delays at Stansted which led to our crew going out of hours and the flight being cancelled. All affected customers were contacted by email and SMS text message and advised of their options of a full refund, free transfer on to the next available flight or alternative routing. Ryanair sincerely apologised to customers for this cancellation. One customer described the airline as a “headache”, complaining they had had difficulty getting a quick response after contacting the firm on their live chat. They tweeted: “Ryanair cancelled my flight in the last min because of pilots strike. They offer me to change my tickets online which it’s not possible because of their system crash. No one is on the phone and livechat. They even don’t do a refund. Ryanair is an headache.” “Weather disruptions at Stansted this week forced us to cancel a number of flights on Tues (7 Aug) and these weather cancellations coupled with ATC staff shortages and slot restrictions had a knock on effect on operations and resulted in some delays at check-in desks and baggage areas at Stansted. Ryanair sincerely apologise for these weather and ATC disruptions which are entirely beyond our control.”In relation to today’s strike action, all flights were cancelled in advance and all customers were contacted and notified of their options. Despite the regrettable and unjustified strike action taking place in 5 of our 37 markets on Friday (10 Aug), over 2,000 Ryanair flights (85% of our schedule) will operate as normal today carrying almost 400,000 customers across Europe. Ryanair took every step to minimise the disruption and we notified our customers as early as possible advising them of their free move, refund or reroute options. Over 90% of affected customers have already been re-accommodated (or refunded) on other flights. We again apologise to customers affected by this unnecessary disruption and we ask the striking unions to continue negotiations instead of calling anymore unjustified strikes.”

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